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Philips Standard Terms and Conditions of Sale (Rev. Q)


The products and services listed in the quotation are offered by Philips Healthcare a division of Philips North America LLC ("Philips") only under the terms and conditions described below (the “Terms and Conditions of Sale” or “Agreement”).


1.     Prices; Taxes

1.1   The purchase price stated in the quotation does not include applicable sales, excise, use, other taxes, or government surcharges in effect or later levied. Customer shall provide Philips with appropriate exemption certificate reasonably in advance of the date the product is available for delivery, otherwise, Philips shall invoice Customer for those taxes, as well as any government surcharges, and Customer shall pay those taxes in accordance with the terms of the invoice. 

Government surcharges are non-exempt under law.  Customer is defined as a legal entity its affiliates and or subsidiaries who purchase product(s) and take title of the purchased product(s) from Philips.


2.     Cancellation

2.1   Philips’ cancellation policies are set forth in the applicable Product Specific Schedule attached to these Terms and Conditions of Sale.


3.     Payment Terms

3.1  Unless otherwise specified in the quotation, Philips will invoice Customer, and Customer will pay such invoice based on the date of invoice for each product in accordance with the payment terms set forth in the applicable Product Specific Schedule attached to these Terms and Conditions of Sale.

3.2  Philips may make partial or early shipments and Customer will pay such invoice based on the date of invoice for each product in accordance with the payment terms set forth in the quotation.

3.3  Orders are subject to Philips’ on-going credit review and approval.

3.4  Customer shall pay interest on any amount not paid when due at the annual rate of twelve percent (12%) or at the maximum rate permitted by applicable law, whichever is lower. If Customer fails to pay any amount when due, in addition to any other rights or remedies available to Philips at law or in equity, Philips may discontinue the performance of services, discontinue the delivery of the product, or deduct the unpaid amount from any amounts otherwise owed to Customer by Philips under any agreement with Customer.

In any action initiated to enforce the terms of the quotation following a Customer default or product cancellation under an order arising from the quotation, Philips shall be entitled to recover as part of its damages all costs and expenses, including reasonable attorneys’ fees, in connection with such action.

3.5   Payment Methods. Payments may be made by check, ACH or wire.  Philips does not accept transaction fees for wire transfers.

3.6   If the quotation indicates net prices that are each associated with a payment method, then Philips will invoice Customer, and Customer will pay, the net price that corresponds to Customer’s elected payment method.


4.     Trade - In

4.1   If Customer will be trading-in any equipment ("Trade-In"), then:

4.1.1    Customer represents and warrants that Customer has good and marketable title to the Trade-In as of the date of the Quotation and will have good and marketable title when Philips removes the Trade-in from Customer’s site (the “Removal Date”);

4.1.2    Removal of the Trade-In from Customer's site shall occur no later than the date Philips makes the new product available for first patient use, unless otherwise agreed in writing between Philips and the Customer. Title to the Trade-in shall pass from Customer to Philips on the Removal Date or at installation of the purchased system, whichever occurs first. After title to the Trade-In passes to Philips, Customer shall not use the Trade-In.

4.1.3    Notwithstanding anything to the contrary in a current applicable Business Associate Addendum (“BAA”) between the parties, Customer represents and warrants that Customer has removed or de-identified all Protected Health Information (“PHI”) from the Trade-In equipment as of the date the equipment is removed and will otherwise comply with all applicable privacy laws. To the extent Customer has not done so, Customer agrees to reimburse Philips for any out-of-pocket costs Philips incurs to remove or de-identify PHI from the Trade-In.

4.1.4    Customer will ensure that the Trade-In is clean and sanitized and that all potentially infected materials and biological fluids are removed prior to its de-installation and removal.

4.1.5    If (a) the condition of the Trade-In is not substantially the same when Philips removes the Trade-In (ordinary   wear and tear excepted) as it was when Philips quoted the Trade-In value; or, (b) Customer delays the removal of the Trade-In, then Philips may reduce the price quoted for such Trade-In or cancel the Trade-In and Customer will pay the adjustment amount within thirty (30) days from the date of invoice.

4.1.6    If Philips does not receive timely possession of the Trade-In, Philips will, at its option, either charge Customer the amount of the Trade-in allowance and cancel the trade-in, re-value the trade-in allowance accordingly, and/or charge Customer a rental fee of 10% of the trade-in allowance per month or partial month until the trade-in is available for removal. Customer will pay any invoiced allowance adjustment or rental fee within thirty (30) days from the invoice date.

4.1.7    If Customer does not allow Philips to remove the Trade-In, then Philips may invoice Customer for the Trade-In value plus any promotional dollars relating to the Trade-In.  Customer will pay invoice within thirty (30) days from the invoice date.

4.1.8    Evidence that Customer intends to trade in an asset as part of the purchase or lease of any product(s) shall be in the form of, but not limited to: (a) receiving a trade in quote and/or authorization from Philips on the value of the asset to be traded in; (b) providing Philips with serial numbers of assets to be traded in; and/or, (c) providing Philips with a de-installation date to remove an existing asset in order to install Philips quoted equipment.

4.1.9    Customer is responsible for all plumbing necessary to properly drain coolant from chiller system and cap the lines. Prior to the Removal Date, Customer shall remove all equipment that is not being de-installed from the room.


5.     Security Interest

5.1   By signing the quotation or issuing a purchase order for the products described, Customer hereby grants to Philips a purchase money security interest in the products until all payments have been made.  Philips may file a financing statement for such security interest and Customer shall sign any financing statements or other documents necessary to perfect Philips’ security interests in the products.

Where permitted by applicable law, Customer’s signature on the quotation or on a purchase order issued as a result of the quotation gives Philips the right to sign on Customer’s behalf and file any financing statement or other documents to perfect Philips’ security interest in the product.


6.     Shipment and Risk of Loss

6.1  Delivery terms are stated in the applicable Product Specific Schedule attached to these Terms and Conditions of Sale.

6.2  Except as otherwise stated in the applicable Product Specific Schedule, title to any product (excluding software), and risk of loss or damage shall pass to the Customer F.O.B. destination. Customer shall obtain and pay for insurance covering such risks at destination.


7.     Site Preparation and Installation

7.1   Site Access.  Customer shall provide Philips full and free access to the installation site and a suitable safe space for the storage of the products before installation.  Customer shall ensure, at no charge to Philips, that there are no obstacles preventing Philips from moving the product from the entrance of the Customer's premises to the installation site. 

7.2 Site Preparation and Installation.

7.2.1    Customer Responsibility.  Customer shall be responsible, at its expense, for rigging, the removal of partitions or other obstacles, installation of safety switch or breaker, and restoration work.  The products will be installed during normal working hours.  Except where Philips has agreed in writing to provide construction services for a fee pursuant to a construction agreement and scope of work signed by Customer, Customer shall be responsible, at its expense, for the preparation of the installation site where the product will be installed including any required structural alterations. 

Customer shall provide any and all plumbing, carpentry work, conduit, wiring including communications and/or computer wiring, network equipment, power supply, surge suppression and power conditioning (except to the extent they are expressly included in the quotation), fire protection and environmental controls, ground fault and isolation system, and other fixtures and utilities required to properly attach, install, and use the product. 

Site preparation shall be in compliance with all applicable laws, including all
safety, electrical, and building codes relevant to the product and its installation and use. The sufficiency of any installation site plans shall be the responsibility of Customer.  Customer, at its expense, shall obtain all permits and licenses required by federal, state, or local authorities in connection with the installation and operation of the product, including any certificate of need and zoning variances.

7.2.2    Unless otherwise specified by Philips, Customer shall advise Philips of site conditions at or near the location where equipment is installed five (5) days prior to the mutually agreed upon delivery date.  The update shall include but not limited to the following: (i) Hazardous Materials. Asbestos and other hazardous materials that could adversely affect the installation or pose a health or safety risk to Philips’ personnel, and Customer shall ensure that those conditions are corrected and hazardous materials removed, and that the site is fully prepared and available to Philips before installation work begins. 

Customer represents and warrants that an asbestos survey of the facility has been performed to determine the presence, location, quantity and condition of asbestos containing materials (ACM) or presumed asbestos containing materials (PACM) at the facility; and the facility and/or work area does not contain any ACM or PACM or the facility and/or work area contains ACM or PACM, such material has been encapsulated or enclosed in accordance with applicable laws and the work will not disturb any such materials.

(ii) Construction.  All construction work in technical and operator room(s) is finished including but not limited to the responsibilities identified in 7.2.1.

7.2.3    Delays.  If site preparation is not on schedule five (5) days prior to the mutually agreed upon delivery date or as otherwise specified by Philips, Philips and Customer will conduct an evaluation of the site and establish a revised installation schedule. 

In the event that installation is delayed by Customer within five (5) days prior to the mutually agreed upon delivery date or after the start of installation, Customer will be responsible for:  (i) storage and fees for the preservation and life support of the equipment to ensure high quality and long life of system(s); and, (ii) Costs associated with rescheduling and coordination for all resources and third party providers, including travel costs for split delivery and installation directly related to the delay in installation. 

If during installation Philips discovers hazardous materials (i.e. asbestos, etc.) all installation activities will stop, and Customer will remove and dispose of the hazardous materials.  Once the issue giving rise to the delay has been rectified and the site meets the criteria set forth in this Section 8, Philips and Customer will conduct an evaluation of the site and establish a new installation schedule. 

7.2.4    Philips Responsibility.  Unless additional professional services are purchased separately (including turnkey) and/or professional services are set forth in a statement of work or project implementation plan under the agreement for the product purchased hereunder upon delivery, Philips will unpack the product (if unpacking is required) and connect the product to a safety switch or breaker that has been installed by the Customer, and calibrate and test the product. 


7.4  Local Labor.  If local labor conditions, including but not limited to a requirement to utilize union labor, require the use of non-Philips employees to participate in the installation of the product, then such participation of non-Philips employees shall be at Customer's expense. In such case, Philips will provide engineering supervision during the installation. 

7.5  Remote Services Network (“RSN”).  Customer will (a) provide Philips with a secure location at Customer's premises to store one Philips remote services network router and provide full and free access to this router, (or a Customer-owned router acceptable to Philips) for connection to the equipment and to Customer’s network; or (b) provide Philips with outbound internet access over SSL;

at all times during the warranty period provide full and free access to the equipment and the Customer network for Philips’ use in remote servicing of the product, remote assistance to personnel that operate the products, updating the products software, transmitting automated status notifications from the product and regular uploading of products data files (such as but not limited to error logs and utilization data for improvement of Philips products and services and aggregation into services).

Customer’s failure to provide such access will constitute Customer’s waiver of the scheduled planned maintenance service and will void support or warranty coverage of product malfunctions until such time as planned maintenance service is completed or RSN access is provided.  Customer agrees to pay Philips at the prevailing demand service rates for all time spent by Philips service personnel waiting for access to the products.


8.     Product Warranty

8.1  (a) If a separate product warranty prints as part of the quotation, that product warranty applies to your purchase and is incorporated herein; otherwise Section 8.2-8.7 shall apply unless the product is identified under 8.1 (b). (b) For Monitoring and Analytics (MA) &Therapeutic Care (TC) Portfolio, Emergency Care & Resuscitation Portfolio, (ECR) Capital and Monitoring and Analytics (MA) & Medical Supplies and Consumables (MS) Portfolio, the product warranty document can be found at: or can be provided upon request.

8.2  Hardware/Systems.  Philips warrants to Customer that the Philips equipment (including its operating software) will perform in substantial compliance with its performance specifications, in the documentation accompanying the products, for a period of twelve (12) months beginning upon availability for first patient use.

8.3  Stand-alone Licensed Software.  For a period of ninety (90) days from the date Philips makes Stand-alone Licensed Software available for first patient use, such Stand-alone Licensed Software shall substantially conform to the technical user manual that ships with the Stand-alone Licensed Software. “Stand-alone Licensed Software” means sales of Licensed Software without a contemporaneous purchase of a server for the Licensed Software. If Philips is not the installer of the Stand-alone Licensed Software, the foregoing warranty period shall commence upon shipment.

8.4  If the start of the installation is delayed for any reason beyond the control of Philips for more than thirty (30) days following the date that Philips notifies Customer that the major components of the product are available for delivery, the warranty period begins on the thirty-first (31st) day following that date.

8.5  Philips’ sole obligations and Customer’s exclusive remedy under any product warranty are limited, at Philips’ option, to the repair or the replacement of the product or a portion thereof within thirty (30) days after receipt of written notice of such material breach from Customer (“Product Warranty Cure Period”) or, upon expiration of the Product Warranty Cure Period, to a refund of a portion of the purchase price paid by the Customer, upon Customer’s request. 

Any refund will be paid, to the Customer when the product is returned to Philips. Warranty service outside of normal working hours (i.e. 8:00 AM - 5:00 PM, Monday through Friday, excluding Philips’ observed holidays), will be subject to payment by Customer at Philips’ standard service rates.

8.6  This warranty is subject to the following conditions: the product:

(a) is to be installed by authorized Philips representatives (or is to be installed in accordance with all Philips installation instructions by personnel trained by Philips);

(b) is to be operated exclusively by duly qualified personnel in a safe and reasonable manner in accordance with Philips’ written instructions and for the purpose for which the products were intended; and,

(c) is to be maintained and in strict compliance with all recommended and scheduled maintenance instructions provided with the product and Customer is to notify Philips immediately if the product at any time fails to meet its printed performance specifications.

Philips’ obligations under any product warranty do not apply to any product defects resulting from improper or inadequate maintenance or calibration by the Customer or its agents; Customer or third party supplied interfaces, supplies, or software including without limitation loading of operating system patches to the Licensed Software and/or upgrades to anti-virus software  running in connection with the Licensed Software without prior approval by Philips;

use or operation of the product other than in accordance with Philips’ applicable product specifications and written instructions; abuse, negligence, accident, loss, or damage in transit; improper site preparation; unauthorized maintenance or modifications to the product; or viruses or similar software interference resulting from connection of the product to a network.

Philips does not provide a warranty for any third party products furnished to Customer by Philips under the quotation; however, Philips shall use reasonable efforts to extend to Customer the third party warranty for the product. The obligations of Philips described herein and in the applicable product-specific warranty document are Philips’ only obligations and Customer’s sole and exclusive remedy for a breach of a product warranty.



9.     Philips Proprietary Service Materials

9.1   Any Philips maintenance or service software and documentation provided with the product and/or located at Customer’s premises is intended solely to assist Philips and its authorized agents to install and to test the products or to assist Philips and its authorized agents to maintain and to service the products under warranty or a separate support agreement with Customer. Customer agrees to restrict access to such software and documentation to Philips’ employees and those of Philips’ authorized agents only and to permit Philips to remove its Proprietary Service Materials upon request.


10.  Intellectual Property Indemnification

10.1  Philips shall indemnify, defend, and hold harmless Customer against any claim that a Philips product provided in the quotation infringes, misappropriates, or violates any third party intellectual property right, whether patent, copyright, trademark, or trade secret, provided that Customer:

(a) provides Philips prompt written notice of the claim;
(b) grants Philips full and complete information and assistance necessary for Philips to defend, settle, or avoid the claim; and
(c) gives Philips sole control of the defense or settlement of the claim.


10.2 If (a) a Philips product is found or believed by Philips to infringe a valid patent or copyright; or, (b) Customer has been enjoined from using the Philips product pursuant to an injunction issued by a court of competent jurisdiction, Philips may, at its option: (i) procure the right for Customer to use the product; (ii) replace or modify the product to avoid infringement; or (iii) refund to Customer a portion of the product purchase price upon the return of the original product.

Philips shall have no obligation for any claim of infringement arising from:  Philips’ compliance with Customer’s designs, specifications, or instructions; Philips’ use of technical information or technology supplied by Customer; modifications to the product by Customer or its agents; use of the product other than in accordance with the product specifications or applicable written product instructions; use of the product with any other product not sold by Philips to customer and the Philips product in and of itself is not infringing;

if infringement would have been avoided by the use of a current unaltered release of the products, provided that, Philips makes such current unaltered release available to customer at no additional charge
; or use of the Philips Product after Philips has advised Customer, in writing, to stop use of the Philips Product in view of the claimed infringement, provided that, this shall not be a replacement for the remedies set forth under 10.2(i)-(iii) above.

The terms in this section state Philips’ entire obligation and liability for claims of infringement, and Customer’s sole remedy in the event of a claim of infringement.


11.   Limitation of Liability  

11.1 The total liability, if any, of Philips and its affiliates for ALL damages AND BASED ON ALL CLAIMS, whether arising OR RELATING TO breach of CONTRACT, breach of warranty, negligence, indemnity, strict liability or other tort, or otherwise, ARISING FROM A product, licensed Software, and/or SERVICE IS limited TO THE price paid HEREUNDER for the product, LICENSED SOFTWARE, or service GIVING RISE TO THE LIABILITY.






11.2.5 Philips Intellectual Property Indemnification obligation under Section 10 of this Agreement.



12.   Disclaimer



13.   Confidentiality

13.1 Each party shall maintain as confidential any information furnished or disclosed to one party by the other party, whether disclosed in writing or disclosed orally, relating to the business of the disclosing party, its customers, employees, and/or its patients, and the quotation and its terms, including the pricing terms under which Customer has agreed to purchase the products.

Each party shall use the same degree of care to protect the confidentiality of the disclosed information as that party uses to protect the confidentiality of its own information, but in no event less than a reasonable amount of care. Each party shall disclose such confidential information only to its employees having a need to know such information to perform the transactions contemplated by the quotation.

The disclosing party maintains exclusive ownership of the confidential information which it discloses to the receiving party, and a receiving party shall be responsible for the breach of these confidentiality terms by any of its representatives or other person to whom it may disclose the confidential information. 

The obligation to maintain the confidentiality of such information shall not extend to information that (a) is or becomes generally available to the public without violation of these Terms and Conditions of Sale or any other obligation of confidentiality or (b) is lawfully obtained by the receiving Party from a third party without any breach of confidentiality or violation of law.

Notwithstanding the foregoing, in the event that the receiving party is required by law to disclose any confidential information to a court, government department/ agency or regulatory body, the receiving party may so disclose, provided that it shall, to the extent permitted by applicable law, first inform the disclosing party of the request or requirement for disclosure to allow an opportunity for the disclosing party to apply for an order to prohibit or restrict such disclosure. 

Moreover, nothing set forth herein shall prohibit Customer from disclosing confidential information required by state or federal open records laws, to the extent disclosed in compliance with the rules and procedures applicable thereto, including notifying Philips and providing Philips an opportunity to argue certain information may be exempt as a trade secret, if applicable thereunder.


14. Compliance with Laws & Privacy

14.1 Each party shall comply with all laws, rules, and regulations applicable to the party in connection with the performance of its obligations in connection with the transactions contemplated by the quotation, including, but not limited to, those relating to employment practices federal and state anti-discrimination laws (including Title VII of the Civil Rights Act of 1964 as amended, the Rehabilitation Act of 1973 as amended and the Veterans Readjustment ACT of 1972 as amended),  E-Verify, FDA, Medicare fraud and abuse, and the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Health care providers are reminded that if the purchase includes a discount or loan, they must fully and accurately report such discount or loan on cost reports or other applicable claims for payment submitted under any federal or state health care program, including but not limited to Medicare and Medicaid, as required by federal law (see 42 CFR 1001.952[h]).

14.2 In the course of providing project implementation related services and/or warranty services to Customer, hereunder, it may be necessary for Philips to have access to, view and/or download computer files from the products that might contain Personal Data. “Personal Data” means information about an identifiable individual and includes any information that is “personal information” or “personal health information” within the meaning of any applicable privacy law.

Personal Data can include both personal health information (i.e. images, heart monitor data, and medical record number) and non-health information (i.e., date of birth, gender).  Philips will process Personal Data only to the extent necessary to perform and/or fulfill its project implementation related service, warranty service and/or warranty obligations hereunder.  Customer further acknowledges and agrees that all telephone conversations between Philips and Customer may, in Philips discretion, be recorded.

14.3 Business Associate Addendums/Agreements between Philips and Customer.  Customer’s most current business associate agreement (“BAA”) duly executed with Philips and in effect at the time of Philips performance of the services shall apply and is incorporated into this Agreement. In the event terms expressly set forth in the BAA conflict with terms set forth in this Agreement, the terms set forth in the BAA shall govern in such instance. Otherwise, the terms expressly set forth herein shall apply.

14.4 It is Customer’s responsibility to notify Philips if any portion of the order is funded under the American Reinvestment and Recovery Act (ARRA).  To ensure compliance with the ARRA regulation, Customer shall include a clause stating that the order is funded under ARRA on its purchase order or other document issued by Customer.

14.5 Product Safety and Other Complaints.  Customer will report immediately to Philips any event of which Customer becomes aware that suggests that any services or products provided by Philips, for any reason: (a) may have caused or contributed to a death or serious injury, or (b) have malfunctioned where and such malfunctions would be likely to cause or contribute to a death or serious injury if the malfunction were to occur again.

Additionally, Customer will also report to Philips complaints it receives from its personnel and patients or any other person regarding the identity, quality, performance, reliability, safety, effectiveness, labels or instructions for use of the services or products provided by Philips. Philips shall be solely responsible for submitting any filings or reports to any governmental authorities with respect to the Philips products and services provided by Philips hereunder, unless otherwise required by law.



15.  Excluded Provider

15.1 As of the date of the sale of this product, Philips represents and warrants that Philips, its employees and subcontractors, are not debarred, excluded, suspended or otherwise ineligible to participate in a federal or state health care program, nor have they been convicted of any health care related crime for the products and services provided under these Terms and Conditions of Sale (an "Excluded Provider").

Philips shall promptly notify Customer if it becomes aware that Philips or any of its employees or subcontractors providing services hereunder have become an Excluded Provider under a federal or state healthcare program, whereupon Customer shall provide Philips with a reasonable opportunity to discuss and attempt to resolve in good faith with Customer any Customer related concerns in relation thereto, and/or will give Philips a reasonable opportunity to dispute its, or its employee’s or subcontractor’s, designation as an Excluded Provider.

In the event that the Parties are unable to resolve any such Customer concerns of the applicable party’s designation as an Excluded Provider, then Customer may terminate this order by express written notice for products and services not yet shipped or rendered prior to a date of exclusion.


16.  Omnibus Reconciliation Act (OMNI) Social Security (PL96-499, Public Law)

16.1 Philips and Customer shall comply with the Omnibus Reconciliation Act of 1980 (P.L. 96-499) and it’s implementing regulations (42 CFR, Part 420).

Philips agrees that until the expiration of four (4) years after furnishing services or products pursuant to these Terms and Conditions of Sale, Philips shall make available, upon written request of the Secretary of the Department of Health and Human Services, or upon request of the Comptroller General, or any of their duly authorized representatives, these Terms and Conditions of Sale and the books, documents and records of Philips that are necessary to verify the nature and extent of the costs charged to Customer hereunder.

Philips further agrees that if Philips carries out any of the duties of these Terms and Conditions of Sale through a subcontract with a value or cost of ten-thousand U.S. dollars ($10,000.00) or more over a twelve (12) month period, with a related organization, such subcontract shall contain a clause to the effect that until the expiration of four (4) years after the furnishing of such services pursuant to such subcontract,

the related organization shall make available, upon written request to the Secretary, or upon request to the Comptroller General, or any of their duly authorized representatives the subcontract, and books and documents and records of such organization that are necessary to verify the nature and extent of such costs.

This paragraph relating to the retention and production of documents is included because of possible application of Section 1861(v) (1) (1) of the Social Security Act (42 U.S.C. 1395x (v) (1) (I) (1989)), as amended from to time to these Terms and Conditions of Sale.  If Section 1861(v) (1) (1) should be found to be inapplicable, then this paragraph shall be deemed inoperative and without force and effect.


17.  General Terms

The following additional terms shall be applicable to the purchase of a product:

17.1  Force Majeure.  Each party shall be excused from performing its obligations (except for payment obligations) arising from any delay or default caused by events beyond its reasonable control including, but not limited to, acts of God, health pandemics, acts of any civil, military or government authority, fire, floods, war, embargoes, labor disputes, acts of sabotage, riots, accidents, delays of carriers, voluntary or mandatory compliance with any government act, regulation or mandatory direction, request. For clarity, Customer requests shall not be considered government’ requests under this section 17.1.

17.2  Bankruptcy.  If Customer becomes insolvent, is unable to pay its debts when due, files for bankruptcy, is the subject of involuntary bankruptcy, has a receiver appointed, or has its assets assigned, Philips may cancel any unfulfilled obligations, or suspend performance; however, Customer’s financial obligations to Philips shall remain in effect.

17.3  Assignment. Customer may not assign any rights or obligations in connection with the transactions contemplated by the quotation without the prior written consent of Philips, which consent shall not be unreasonably withheld, and any attempted assignment without such consent shall be of no force or effect.

Notwithstanding the foregoing, either party shall be entitled to assign this Agreement, without the prior consent of the other party, to a (i) purchaser of  a sale of a substantial amount of their assets to which this Agreement relates or to a  (ii) different affiliated  legal entity  of a party to this Agreement or their parent company to support an  internal reorganization of the asserts of such party or such party’s parent corporate legal entity;

provided that, the assignee assumes all liabilities and obligations of the assignor and the assignor is not in breach of its payment obligations under this Agreement prior to such assignment.

17.4  Export Controls.  Customer shall assume sole responsibility for obtaining any required export authorizations in connection with Customer’s export of the products from the country of delivery. Customers located in the United States are not permitted to re-sell, rent, or in any other way distribute these products outside the United States, without Philips’ prior written approval.

17.5  Governing Law.  All transactions contemplated by the quotation shall be governed by the laws of the state where the equipment will be installed, without regard to that state’s choice of law principles, and expressly excluding application of the Uniform Computer Information Transactions Act (UCITA), in any form.  EACH PARTY, KNOWINGLY AND AFTER CONSULTATION WITH COUNSEL, FOR ITSELF, IT’S SUCCESSSORS’ AND ASSIGNS, WAIVES ALL RIGHT TO TRIAL BY JURY OF ANY CLAIM ARISING WITH RESPECT TO THIS AGREEMENT OR ANY MATTER RELATED IN ANY WAY THERETO.

17.6  Entire Agreement. These Terms and Conditions of Sale, the terms and conditions set forth in the quotation and the applicable Philips’ product-specific warranty constitute the entire understanding and agreement by and between the parties with respect to the transactions contemplated by the quotation, and supersede any previous understandings or agreements between the parties, whether written or oral, regarding the transactions contemplated by the quotation.

The pricing in the quotation is based upon the terms and conditions in the quotation. No additional terms, conditions, consents, waivers, alterations, or modifications shall be binding unless in writing and signed by the parties. Customer’s additional or different terms and conditions, whether stated in a purchase order or other document issued by Customer, are specifically rejected and shall not apply to the transactions contemplated by the quotation.

17.7  Headings.  The headings in the quotation are intended for convenience only and shall not be used to interpret the quotation the validity and enforceability of the remaining provisions shall not be affected or impaired and shall continue in full force and effect.

17.8  Notices.  Notices or other communications shall be in writing, and shall be deemed served if delivered personally, or if sent by facsimile transmission, by overnight mail or courier, or by certified mail, return receipt requested and addressed to the party at the address set forth in the quotation.

17.9  Performance.  The failure of Customer or of Philips at any time to require the performance of any obligation will not affect the right to require such performance at any time thereafter. Course of dealing, course of performance, course of conduct, prior dealings, usage of trade, community standards, industry standards, and customary standards and customary practice or interpretation in matters involving the sale, delivery, installation, use, or service of similar or dissimilar products or services shall not serve as references in interpreting the terms and conditions of the quotation.

17.10  Obligations.  Customer’s obligations are independent of any other obligations the Customer may have under any other agreement, contract, or account with Philips. Customer will not exercise any right of offset in connection with the terms and conditions in the quotation or in connection with any other agreement, contract, or account with Philips.

17.11  Additional Terms. Product Specific Schedules are incorporated herein as they apply to the equipment listed in the quotation and their additional terms shall apply solely to Customer’s purchase of the products specified therein.  If any terms set forth in a Product Specific Schedule conflict with terms set forth in these Terms and Conditions of Sale, the terms set forth in the Product Specific Schedule shall govern.



1.     License Grant

1.1  Subject to any usage limitations for the Licensed Software set forth on the product description of the quotation, Philips grants to Customer a nonexclusive and non-transferable right and license to use the computer software package (Licensed Software) in accordance with the terms of the quotation and these Terms and Conditions of Sale.

The License shall continue for as long as Customer continues to own the product, except that Philips may terminate the License if Customer is in breach or default of these Terms and Conditions of Sale and/or the quotation. Customer shall return the Licensed Software and any authorized copies thereof to Philips immediately upon expiration or termination of this License.

1.2  The License does not include any right to use the Licensed Software for purposes other than the operation of the product. Customer may make one copy of the Licensed Software in machine-readable form solely for backup purposes. Philips reserves the right to charge for backup copies created by Philips.  Except as otherwise provided under Section 1.6, Customer may not copy, reproduce, sell, assign, transfer, or sublicense the Licensed Software for any purpose without the prior written consent of Philips.

Customer shall reproduce Philips’ copyright notice or other identifying legends on such copies or reproductions. Customer will not (and will not allow any third party to) decompile, disassemble, or otherwise reverse engineer or attempt to reconstruct or discover the product or Licensed Software by any means whatsoever.

1.3  The License shall not affect the exclusive ownership by Philips of the Licensed Software or of any trademarks, copyrights, patents, trade secrets, or other intellectual property rights of Philips (or any of Philips’ suppliers) relating to the Licensed Software.

1.4  Customer agrees that only authorized officers, employees, and agents of Customer will use the Licensed Software or have access to the Licensed Software (or to any part thereof), and that none of Customer’s officers, employees, or agents will disclose the Licensed Software, or any portion thereof, or permit the Licensed Software, or any portion thereof, to be used by any person or entity other than those entities identified on the quotation.

Customer acknowledges that certain of Philips’ rights may be derived from license agreements with third parties, and Customer agrees to preserve the confidentiality of information provided by Philips under such third-party license agreements.

1.5  The Licensed Software shall be used only on the product(s) referenced in the quotation.

1.6  Customer may transfer the Licensed Software in connection with sale of the product to a healthcare provider who accepts all of the terms and conditions of this License; provided that Customer is not in breach or default of this License,  the Terms and Conditions of Sale, or any payment obligation to Philips.


2.     Modifications

2.1  If Customer modifies the Licensed Software in any manner, all warranties associated with the Licensed Software and the products shall become null and void. Customer installation of Philips issued patches or updates shall not be deemed to be modification. If Customer or any of its officers, employees, or agents should devise any revisions, enhancements, additions, modifications, or improvements in the Licensed Software, Customer shall disclose them to Philips, and Philips shall have a non-exclusive royalty-free license to use and to sub-license them.

2.2  The Licensed Software is licensed to Customer on the basis that (a) Customer shall maintain the configuration of the products as they were originally designed and manufactured; and, (b) the product includes only those subsystems and components certified by Philips. The Licensed Software may not perform as intended on systems modified by other than Philips or its authorized agents, or on systems which include subsystems or components not certified by Philips. Philips does not assume any responsibility or liability with respect to unauthorized modification or substitution of subsystems or components.

Schedule 1

Ultrasound Systems Portfolio (UL)


Product Category


Ultrasound Systems (UL)

Cardiovascular Ultrasound (CV UL)

General Imaging Ultrasound Systems (GI UL)

Women’s Health Care (WHC UL)

Point of Care (POC UL)


1.     Payment Terms

1.1   Unless otherwise specified in the quotation, Philips will invoice Customer and Customer will pay such invoice on receipt for each Product as follows:

1.1.1 For Ultrasound Systems Portfolio:

1.1.2   100% of the purchase price shall be due thirty (30) days from Philips’ invoice date.

1.2  If the start of the installation is delayed for any reason beyond the control of Philips for more than thirty (30) days following the date that Philips notifies Customer that the major components of the Product are available for delivery, the unpaid portion of the purchase price shall be due on the thirty-first (31st) day following such date.


2.     Cancellation

2.1   The quotation is subject to change or withdrawal prior to written acceptance by Customer.  All purchase orders issued by Customer are subject to acceptance by Philips. If Customer cancels an order prior to Product shipment, Customer shall pay a cancellation charge of fifteen percent (15%) of the net order price. Orders are non-cancellable for Products shipped.


3.     Delivery

3.1   Philips will use reasonable efforts to ship the Product to the Customer (a) by the mutually agreed upon shipment date; or (b) by the date stated in the quotation; or, (c) as otherwise agreed in writing. Philips will ship the Product according to Philips’ standard commercial practices. Philips will deliver the equipment during normal working hours, 8:00AM – 5:00 PM, in the time zone where the Customer is located.  Philips may make, and Customer agrees to accept, partial shipments. Philips will pay shipping costs associated with Product shipment.

3.2   Prior to the shipment of any Product, Philips may change the construction or the design of the Product without notice to the Customer so long as the function, footprint, and performance of the Product are not substantially altered.

3.3   If Customer requests a delay in the date major components of the Product are available for delivery, then Philips will place the Product in storage and the unpaid portion of the purchase price shall be due. Customer will reimburse Philips for all storage fees incurred by Philips from date of invoice.


4.    Leases.

4.1  If Customer desires to convert the purchase of any product to a lease, Customer will arrange for the lease agreement and all other related documentation to be reviewed and approved by Philips not later than thirty (30) days prior to the date of the availability for delivery of major components of the product. The Customer is responsible for converting the transaction to a lease and is required to secure the leasing company's approval of all of these Terms and Conditions of Sale.

No product will be delivered to the Customer until Philips has received copies of the fully executed lease documents and has approved the same. For any lease, if the lease does not fund then (i) Customer guarantees the payment of all monies due or that may become due under this agreement (ii) Philips may convert the lease back to a purchase and invoice Customer accordingly and (iii) Customer will pay all such invoiced amounts per the invoice terms.

In the event that there are multiple solutions on one quote the solution with the longest period for converting the transaction to a lease shall prevail.


5.     Additional Terms Related to sales of Ultrasound Products

5.1   The ultrasound system’s memory (hard drive, solid state memory, etc.) should not be used as a data repository or central archive to store images and reports. This has led to Customer’s losing data in the past. In no event shall Philips be liable for loss of data on an ultrasound equipment. It is the responsibility of Customer to make daily back-up copies of data residing on this equipment.

This can be performed by sending images and reports generated by the use of the ultrasound equipment to a Picture Archive and Communication System (PACS) or via another medium that is automated for back-up retrieval. Costs associated with data restoration from a backing-up images and reports to a non-automated source is Customer’s entire responsibility and at Customer’s sole risk. Data retrieval and restoration from these methods may be time consuming and a non-automated system process may result in further data loss by itself and is not recommended by Philips.


6.     Prior Validation of Operating System (OS) Updates and/or Upgrades

6.1   Patches introduced by operating system Original Equipment Manufacturers (OEM) or upgrades to anti-virus software can impact the performance and functionality of the applications that run on them and affect patient safety. Philips shall perform validation testing of certain Microsoft operating systems and McAfee anti-virus software during the warranty period.

Philips shall have no obligation to validate any other third-party operating system or anti-virus software. Customer shall not install or use (a) operating system patches, updates or upgrades; (b) anti-virus updates (except to the DAT files, i.e., virus definitions); or, (c) upgrades to anti-virus search engines, collectively (a) and (b) prior to validation testing and approval by Philips (“Unauthorized Updates”).  Philips shall have no liability, including, without limitation, for warranty claims, arising from use of the Licensed Software with Unauthorized Updates.

In the event Philips discovers that Customer is using an Unauthorized Update with the Licensed Software, Philips shall have the right to require Customer to roll back to the most recently validated versions of operating systems and anti-virus, prior to performing any support. 


7.     Lumify

7.1   If your purchase includes a Lumify Ultrasound Solution or Bundle, then the following terms apply in addition to the Philips Standard Terms and Conditions of Sale:

7.1.1      Compatible Smart Devices.   Use of the Lumify Ultrasound Solution or Bundle requires the following components:  A Philips Lumify transducer and cable, a compatible smart device, and the Lumify Software Application (SW App). 

The compatible smart device is an off-the-shelf consumer tablet or phone meeting Lumify compatibility specifications. Philips may change the published compatible device list from time-to-time.  Philips does not provide any maintenance or repair services for your smart devices.   Philips does not provide anti-virus software for your smart device; you are responsible for purchasing anti-virus software or apps and for managing all virus issues in connection with your smart devices. 

The Lumify Ultrasound Solution does not include any security software for your smart devices. You are responsible for managing and maintaining firewalls or other appropriate security and privacy measures for data residing on your smart devices.

7.1.2      If you selected the Lumify: Outright Purchase (transducer and cable only), the following terms apply:     You will purchase at your own expense a smart device from the approved list published on the Lumify website, and you will install the Lumify SW App from the commercial play store on the smart device.     You acknowledge that the purchase of a Lumify Ultrasound Solution does not include the required smart device.

7.1.3 If you selected the Lumify System Bundle option, your shipment will include a compatible Android device with the Lumify app pre-installed from the Google Play store and the following terms apply:     You authorize Philips to accept on your behalf the Samsung End User License Agreement, which can be found at     You authorize Philips to perform basic setup steps and install Lumify SW on the tablet.     You agree to the limited replacement-only warranty coverage for the smart device as identified in the warranty agreement.     After the warranty period for the tablet, terms under 6.1 (a) apply.

7.2   License to Lumify SW App:  The license granted to use the Lumify SW App is limited to use with the Lumify transducer on one or more computers or smart devices that are listed on the approved hardware list published on the Lumify website.  The Lumify SW App is available via the Google Play Store and the Apple App Store. When downloaded, the Lumify SW App is in demonstration mode, but it will be fully enabled if you purchase and register the transducer with Philips. 

7.3   Internet connectivity is not required to use the Lumify Ultrasound Solution but is required to download the Lumify SW App and to register each unique configuration including the smart device, OS updates to the smart device, Lumify App SW versions, and Lumify transducer).

7.4   As part of the Lumify Ultrasound Solution, Philips periodically collects system log information; you agree to such collection when you purchase a Lumify Ultrasound Solution. See the Privacy Notice for more details.


8.     Xtend Coverage

8.1 Services Provided. The Xtend Coverage (the “Coverage”) on the systems listed in the quotation (the “Covered Systems”) are offered by Philips Healthcare a division of Philips North America LLC f/k/a Philips Healthcare a division of Philips Electronics North America Corporation ("Philips") under the Xtend Coverage terms and conditions described below.

8.1.1      Repair Service.  Commencing on the effective date and subject to the repair limitation below, Philips or Philips’ subcontractors will provide repair services for Covered Systems for material defects.  Philips will provide all replacement parts, which may be refurbished, and labor necessary to repair Covered Systems.

All components used are subject to Philips inspection and quality control procedures and shall be warranted to the same extent that a non-refurbished component is warranted.  Parts removed for replacement become the property of Philips and Philips shall remove parts from Customer’s Site.  Philips may increase its contract prices if a Covered System is upgraded or reconfigured.

8.1.2      Planned Maintenance Service.  Philips will provide Customer a planned maintenance schedule for each Covered System.  Philips will provide such planned maintenance during the Service Coverage hours (as defined in the Quotation) at a time that is mutually agreed upon.  Customer will make Covered Systems available in accordance with this schedule.

Philips or its subcontractors will provide planned maintenance on each Covered System at scheduled intervals.  If Philips cannot locate a Covered System, or a Covered System was not made available for planned maintenance when scheduled, Philips will notify the Customer that Customer has ninety (90) days to make available such Covered System for planned maintenance, otherwise customer waives right to service and Philips may delete such Covered System from the list of Covered Systems in the Quotation. 

8.1.3      Software Updates.  Philips will install operating system software updates provided by the Original Equipment Manufacturer (OEM) for Covered Systems. 

Software updates mean revisions to OEM proprietary operating system software that enhance existing system functions and operation without hardware changes but will not install operating system software upgrades to new software platforms or software options offered separately for sale by the OEM.

8.2  Exclusions. Unless specifically included in the Quotation, the Coverage does not include:

8.2.1      Servicing a Covered System if contaminated with blood or other potentially infectious substances;

8.2.2      Any service necessary due to: a design, specification or instruction provided by Customer or Customer representative;

8.2.3      the failure of anyone to comply with Philips’ written instructions or recommendations;

8.2.4      any combining of a Covered System with other manufacturers product or software other than those recommended by Philips, except for products delivered by Philips and sold under the applicable Quotation;

8.2.5      any alteration or improper storage, handling, use or maintenance of a Covered System by anyone other than Philips’ subcontractor or Philips;

8.2.6      damage caused by an external source, regardless of nature, unless caused by Philips or Philips’    subcontractor;

8.2.7      any removal or relocation of a Covered System; or

8.2.8      neglect or misuse of a Covered System;

8.2.9      Any cost of materials, supplies, parts, or labor supplied by any party other than Philips or Philips’ subcontractors;

8.2.10    Any rigging or structural alteration incident to the Services;

8.2.11    Consumable items and supplies (such as biomedical laser tubes and patient used pads), cryogens, Positron Emission Tomography (PET) calibration sources, film, batteries, cassettes;

8.2.12    Cosmetic repairs;

8.2.13    The cost of factory reconditioning, rebuilds, or overhauls if repairs cannot maintain a Covered System in satisfactory operating condition;

8.2.14    Disposing hazardous, infectious, or biomedical waste or materials;

8.2.15    Providing service to any Covered System under a current service agreement between Customer and another vendor until such agreements expire or are terminated by Customer.  Philips is not liable for any cancellation penalty or cost associated with Customer’s termination of any such agreement;

8.2.16    Unless otherwise specified in the Quotation, maintaining or repairing Philips and/or third-party products including but not limited to nuclear camera detector crystals, Computed Tomography (CT) Tubes and radiation therapy tubes, x-ray tubes, flat panel detectors, image intensifiers magnet replacement, magnet refrigeration system (coldhead, compressor, chillers), Magnetic Resonance (MR) radio frequency (RF) rooms, surface coils HVAC systems, power conditioners, uninterruptible power supplies, ultrasound

transducers (probes) (accessory or attach), TEE probes, TV camera pick-up tubes, photo multiplier tubes, accelerator center beam lines, piped medical gases (up to the wall outlets), copier drums, electron guns, fiber optic bundles, foot/hand controls (switches, accessory, or attachment), klystrons and thyratrons, magnetrons, plumbicons, waveguides, and attachments.

8.2.17    Unless otherwise specified in the Quotation: arthroscopy instruments, blood pressure cuffs  (accessory or attachment), centrifuge motor brushes, electronic thermometer probes, electrosurgical instruments (pencils & pads), general or surgical instruments, laboratory glass, laser tubes, phaco hand pieces (cataract extraction units, accessory or attachment), non-electrical surgical equipment, rigid & semi-rigid scopes.                                         

8.3   Customer Responsibilities. During the term of the Coverage, Customer will:

8.3.1      Ensure that the Site is maintained in a clean and sanitary condition; and that each Covered System, product or part is decontaminated prior to service, shipping or trade-in as per the Instructions in the User manual;

8.3.2      Dispose of hazardous or biological waste generated;

8.3.3      Maintain operating environment within Philips specifications for the Site (including temperature and humidity control, incoming power quality, incoming water quality, and fire protection system);

8.3.4      Use Covered Systems in accordance with the published manufacturer’s operating instructions;

8.3.5      If applicable, attend a start-up meeting at Customer’s facility, prior to the effective date of the Coverage, so      Philips can explain the Coverage to the Customer’s management and selected staff;

8.3.6      Provide a secure dedicated space within Customer’s main facility and at each additional facility or location as   necessary for the resident Philips staff;

8.3.7      Provide Philips with broadband internet or Wi-Fi access for business purposes;

8.3.8      For any non-Philips system, provide Philips with the Covered System’s service manuals;

8.3.9      Maintain all software licenses applicable to each Covered System;

8.3.10    For Philips use in remote servicing of Covered Systems, provide Philips a secure location for hardware to connect Covered Systems to Philips Remote Service Network (“RSN”);

8.3.11    The RSN hardware remains Philips’ property and is only provided during the term of the Coverage;

8.3.12    Provide Philips and its vendors full and free access to the RSN hardware to enable Philips to remotely access the Covered System or non-Philips System;

8.3.13    Provide Philips at each Site, at all times during the term of the Coverage, a dedicated broadband Internet access node, including public and private interface access, suitable to establish a successful connection to the Covered Systems at the Site through the RSN and Customer network; and,

8.3.14  If the Covered System cannot be connected to the RSN and Customer fails to provide Philips with reasonably requested access, then Customer waives its rights to Coverage on such Covered System and any uptime guarantee.

8.4   System Availability. If Customer schedules service and a Covered System is not available at the agreed upon time, then Philips may cancel the service or charge the Customer at the prevailing demand service rates for all time spent by Philips service personnel waiting for access to a Covered System.

8.5   Coverage.  To the extent a repair issue cannot be remedied remotely, Philips will provide services on-site during the hours listed in the quotation, excluding Philips observed holidays, unless otherwise set forth in attachments or exhibits (‘Service Coverage’). 

Customer may request service outside of the Service Coverage or service that is not otherwise included in this Agreement and, subject to the availability of personnel and repair parts, Philips will provide such service at Philips’s then-current preferred rates and for material and labor.  Customer will be charged a minimum of three hours on-site time plus applicable travel charges and expenses per service visit. 

8.6   Documentation. Upon Customer’s written request, Philips will provide repair and planned maintenance records for each Covered System.



8.7    Term and Termination.




8.7.1  The term of this Agreement shall be set forth in the Quotation and incorporated herein.

8.7.2  This Agreement is non-cancelable and will remain in effect for the term specified in the Quotation. 

8.8    Warranty Disclaimer. Philips’ full contractual Coverage obligations to Customer are described in this Schedule.  Philips provides no additional warranties under this Agreement.  All service and parts to support the Coverage under this Schedule are provided AS IS.  NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE APPLIES TO ANYTHING PROVIDED BY PHILIPS’ SUBCONTRACTOR OR PHILIPS.

8.9    Independent Contractor. Philips is Customer's independent contractor, not Customer’s employee, agent, joint venture, or partner.  Philips’ employees and Philips subcontractors are under Philips’ exclusive direction and control.  Philips has no liability or responsibility for and does not warrant customer’s or customer’s employees’ act or omissions related to any services that are performed by customer’s employees under this agreement.

8.10   Subcontracts. Philips may subcontract to service contractors of Philips’ choice any of Philips’ Coverage obligations to Customer or other activities performed by Philips under this Quotation.  No such subcontract will release Philips from those obligations to Customer.

8.11  Rules and Regulations. To the extent made known in writing to Philips, Philips and its subcontractors will comply with Customer’s rules and regulations provided such rules and regulations do not conflict with established Philips policies.

8.12 Solicitation of Philips Employees. For the duration of the Coverage and for one year following the expiration or termination of the Coverage, Customer and its affiliates will not directly or indirectly solicit any employee of Philips or its affiliates engaged in providing the services.

8.13 Philips Maximizer (Technology Upgrades PTU). If Maximizer is purchased under this Agreement, then Philips will upgrade the Covered System’s software as follows:




8.13.1      Philips will provide the latest available system software upgrades, if any, when available and approve by Philips, to the Covered System operating system software, basic application software, and software options purchased with the Covered System. 

8.13.2       Upgrades do not include functionality, applications, options or the like that were not purchased with the System, including but not limited to virus protection software.  Customer may not resell, transfer, or assign the right to such Upgrades to any third party.  In addition to these terms and conditions, all Upgrades to a Covered System’s software provided under this Section 8.12.2 are subject to the licensing terms and conditions included in the purchase of the Covered System from Philips.


9           Philips Maximizer Package



9.1    Philips Maximizer. If Maximizer is purchased under this Agreement, then Philips will upgrade the Covered System’s software as follows:

9.1.1      Philips will provide the latest available system software upgrades, if any, when available and approved by Philips, not to exceed one (1) per calendar year, scheduled and delivered within twelve (12) months of the annual eligible upgrade release date, to the Covered System operating system software, basic application software, and software options purchased with the Covered System. 

9.1.2      Upgrades do not include functionality, applications, options or the like that were not purchased with the System, including but not limited to virus protection software.  Customer may not resell, transfer, or assign the right to such Upgrades to any third party.

In addition to these terms and conditions, all Upgrades to a Covered System’s software provided under this Section 9 are subject to the licensing terms and conditions included in the purchase of the Covered System from Philips.

9.2    Clinical Education Training.

9.2.1      Training Coverage. Philips will provide the clinical education and product applications training (“Training”) that customer has selected from the Philips’ course catalog(s) (Course Catalog(s)).

9.2.2      Exclusions. Training does not include (a) maintenance or diagnostic related technical training or (b) clinical applications training on hardware or software not installed or provided by Philips.




9.2.3         Scheduling. Training must be scheduled at least eight (8) weeks in advance except for on-line training.  Changes to scheduled Training must be received in writing by Philips at least two (2) weeks prior to scheduled delivery.

9.2.4        Attendance. Philips will train the number of Customer employees (Trainee(s)) for the course specified in the quotation, when space is available.  Trainee(s) must meet the minimum admission requirements set forth in the course syllabus, must satisfy all prerequisites prior to admission, and may be required to sign or acknowledge Philips safety checklist prior to receiving Training.

9.2.5        Course Location. Training may be conducted at Philips’ training facilities, the Customer location(s) described in this Agreement (Customer Site(s)), through on-line or remote training, or at a third-party location determined by Philips.

9.2.6          Payment Options.       Flexible Spending Accounts.  If Customer purchased Flexible Spending Account option, the initial account balance is specified in the quotation.  The account balance is reduced by the list price for the specified course per attendee. 

When the balance is depleted, Customer may add funds to their account. If the account balance is negative, then Customer shall promptly pay Philips the balance due.  Account balances will not carry over from year to year.  Any remaining account balance at the end of the year will not be refunded.         Direct Course Purchase.  Customer may purchase individual courses at then current prices.

9.2.7        Travel. Philips’ travel expenses for all Training delivered at the Customer Site are included in the price described in the applicable Course Catalog(s).  Unless otherwise indicated in the Course Catalog(s), all travel and living expenses incurred by the Trainee(s) are the Customer’s responsibility.